Support

Questions, problems or ideas? Email support@REPLACE-ME. We usually answer within a few days.

Common questions

How does someone join my family?

Family tab → Settings → Members & invites (or "Invite your family" at sign-up). Make a code for the person. Teens and parents install Family Circle, sign in, tap "I have an invite code" and type it. A child can join by scanning a QR code on a parent's phone. Little ones never need one.

I forgot my password

On the sign-in screen, tap "Forgot password?". We email you a code; type it in the app and choose a new password.

How do I export or delete our data?

Settings → Your data shares your family's data as a file. In Settings you can also delete your account, or, as a parent, delete the whole family for everyone. See the Privacy Policy.

Prayer times look a few minutes off

Settings → Prayer: check the city, the calculation method and the Asr method. Times are calculated, so they can differ a little from your mosque's timetable.

I found a mistake in the Quran text or a story

Please tell us straight away at support@REPLACE-ME, with the sura and ayah (or the story's name).

The app crashed

Settings → Privacy & legal → Send diagnostics. This shares a file of crash reports from your device; choose Mail and send it to us. Nothing is sent unless you do this. The file has technical details only, not your family's messages or data.